---
title: Common Error Messages — Contacts & Companies
description: Troubleshooting guide for messages you may encounter when creating, editing, or merging contacts and companies.
---
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# Common Error Messages — Contacts & Companies
## Troubleshooting guide for messages you may encounter when creating, editing, or merging contacts and companies.
This article covers the most common messages users see when working with contacts and companies in Dealius, what causes each one, and how to resolve it.
---
**“No primary company can be assigned”**
**When it appears:** Changing a company’s type — for example from *Client* to *Client + Broker*.
**Cause:** Changing the company type unlinks any contacts whose own contact type doesn’t match the new company type. If one of those contacts has this company set as their primary company, the save fails, because a contact cannot be left without a primary company.
**Fix:** Either add the contacts’ type to the company (adding *Other* usually resolves it), or change the affected contacts’ type first so they remain valid under the new company type. Then retry the company type change.
---
**“Add New” does nothing, or no option to create a contact or company**
**Cause:** The user’s **People** permission toggle is turned off. This is common for newly created users and for non-billable users, where People access is not enabled by default.
**Fix:** An Admin enables the People permission for that user under *Admin \> Users & Roles*.
---
**“A contact with the same email already exists. Would you like to use the existing one?”**
**When it appears:** Creating a new contact whose email — or, if no email match is found, whose mobile phone number — matches an existing contact.
**Cause:** Duplicate detection runs on every new contact. Email is checked first, then mobile phone.
**Fix:** Select **Yes** to link to the existing contact rather than creating a duplicate. Choose **No** only if the two are genuinely different people who happen to share a contact method.
---
**“Originated By is required” / “This field is required”**
**When it appears:** Adding or editing a contact.
**Cause:** Originated By is now a required field across all entry points — the web app, CRM Pro, the Outlook add-in, and the API.
**Fix:** Select the originating broker before saving. On deals, this defaults to the deal’s lead broker.
---
**Contact not found, or no access to a contact you were just viewing**
**Cause:** The contact was merged into another record or deleted by another user while your page was open. The grid is showing a stale reference.
**Fix:** Refresh the page. If the contact was merged, search for the surviving record.
---
**Unable to delete a contact**
**Cause:** The contact is linked to an opportunity. Contacts linked to any record cannot be deleted.
**Fix:** Unlink the contact from the opportunity first, then retry the deletion. If the contact is linked to deals, listings, or properties, those associations must be removed as well — see *The People Page* article for the full set of options.
---
**Additional messages**
| Message / symptom | Cause | Fix |
| --- | --- | --- |
| Merge blocked with an error | Two or more of the contacts being merged are synced to QuickBooks. Merging is blocked in this case. | Unsync or resolve the QuickBooks link before merging. |
| **Sync Error** label on a contact record | The contact failed to sync with Outlook. | Check the Outlook connection under *User Profile \> Settings \> Linked Account*. |
| Cannot create contacts via API / MCP server | Originated By is required by the API but was not supplied in the request. | Include the Originated By field in the API call. |
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